We want you to be completely happy with your purchase. Your unused item(s) may be returned or exchanged within 30 days of ship date. Simply follow the guidelines below. Please note that items received after 30 days of ship date will NOT be eligible for a refund. Any defective item or incorrect shipment will be replaced at no cost to you.
You can return unused items within 30 days of ship date for a refund, less the original shipping and handling fees and 15% restocking fee. The date of receipt is determined by the shipping carrier at the time they deliver the package to your shipping address. Prior to returning your item(s), you must obtain a Return Authorization Number. Please use the online form to request a RMA number. Items returned without RMA will NOT be honored. The refund will include the retail price paid plus any applicable sales tax less original shipping and restocking fee.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued to the credit card used on the original order.
After we have received your return, we'll inspect the items and approve it for a refund. We will credit the approved refund amount to the credit card used to purchase the returned item(s). Please allow 10 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please contact us or call us at (773) 901-6002 for further assistance.
You can exchange a defective item within 30 days from the ship date for an exchange. Exchange is only available for the same item that you've purchased. We'll provide shipping charges for both ways. Items returned without RMA will NOT be honored. To submit an RMA request, please follow the instruction below:
1. If you have an account with Lady Tress, please sign in to your account.
2. Click My Account -> My Orders.
3. Click on the "Details" button that has the item that you would like to return.